1.Order Processing Time

 Orders are typically processed and shipped within 7-10 business days after payment confirmation. Custom or made-to-order items may require additional processing time.

Please refer to the product description for specific details. The Carrier will deliver

between 9am and 5pm Saturday to Thursday, someone should be at the delivery address between these times to accept delivery.

Please check stock availability if you are making a time sensitive order.

2. Methods of shipping available (standard, expedited) 

We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee, depending on the product and destination.

3. Shipping costs

Shipping costs are calculated based on the weight of the items, shipping method selected, and delivery destination. Free shipping may be offered on select products or orders above a certain value. Details will be provided during checkout.

4. International shipping information

We currently ship within the UAE. But we do not offer international shipping at this time.

5. Shipping processing time

All standard shipping orders are typically processed within 7-9 business days for delivery, while expedited shipping may arrive sooner. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.  

6. Shipping address

We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the Service Provider. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Ascend will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

7.Change of address

 Please ensure that your shipping address is entered correctly during checkout. If you need to make changes to your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.

8. Delay

Please note that unforeseen circumstances such as extreme weather conditions, natural disasters, customs delays, or logistical issues beyond our control may result in delays to the estimated delivery times. While we strive to ensure timely delivery of all orders, we cannot be held liable for any such delays. In the event of a significant delay, we will make every effort to keep you informed and updated on the status of your shipment.

9. Customs, Duties, and Taxes

 Ascend is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs). 

10. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. You can track the status of your shipment using the provided tracking number on our website or through the carrier’s website.

11. Missing or Stolen Shipments

If you did not receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call +971502278785

Or alert us at sales@ascenduae.com

12. Damage to Goods

In the event that goods are damaged during shipping or delivery, Ascend will initiate an investigation to assess the extent of damage and determine responsibility. Customers must report any damaged goods within 10 days of receipt by contacting sales@ascenduae.com Upon verification of the damage and responsibility, Ascend will provide options for replacement, repair, or refund at its discretion.

13. Refunds and Returns

Please refer to refund and returns policy.

14. Force Majeure

Ascend will not be liable for any loss incurred as a result of delay or failure to meet an accepted order or to observe any of this Policy due to an event of force majeure, being any cause or circumstance beyond Ascend’s reasonable control, including any failure or delay in performance caused by any strikes, lock-outs, labour disputes, fires, terrorist acts, acts of God or public enemy, malicious or accidental damage, delays in transport, breakdowns in machinery or restrictions or prohibitions by any Government or any semiGovernment authorities or embargos.

During the continuance of an event of force majeure affecting Ascend, its obligations under this Policy will be suspended and will resume as soon as possible after the cause or circumstance has ceased to have effect.

15. Limitation of Liability

Ascend liability is limited to claims for damages caused by Ascend’s gross negligence or wilful misconduct. Ascend shall not be held liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, loss of business opportunity, or any other economic loss, arising from shipping delays, delivery failures, or any other shipping-related issues.

16. Customer Satisfaction

Your satisfaction is our top priority. If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer service team.

We are here to assist you in any way we can.

Goods which are incorrectly ordered, can be returned for a refund, however the customer is responsible for its return.

We will not be liable to replace any damaged goods at our cost, if this is not notified or refused with the Carriers. All items are inspected when delivering. Items must be refused if it has arrived damaged. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

Thank you for choosing Ascenduae.com. We appreciate your business and look forward to serving you again in the future.